Refund Policy

Last updated: May 2026

This Refund Policy explains the terms under which Kiraaz ("we," "us," or "Company") may issue refunds for paid subscriptions to the Splitframe application located at https://splitframe.firstwordread.com ("Service").

By purchasing a paid plan, you agree to the terms of this Refund Policy.

Contact Information: [email protected]

1. Free Plan

Splitframe offers a Free plan that requires no payment. The Free plan is provided "as is" and is not eligible for refunds because no payment is collected.

If you are using the Free plan, you may stop using the Service or disconnect your YouTube channel at any time from the Settings page. No refund applies.

2. Paid Plans

When paid plans become available (Pro and higher tiers), the following terms apply to refund requests.

2.1 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee for first-time purchases of any paid plan. If you are not satisfied with the Service, you may request a full refund within 14 calendar days of the original purchase date.

To qualify:

  • The refund request must be submitted within 14 days of the original purchase.
  • The request must come from the email address associated with the account.
  • The refund applies to the first purchase only — subsequent renewals are not covered by this guarantee.

2.2 Subscription Renewals

Subscriptions automatically renew at the end of each billing cycle (monthly or annual). Renewal charges are non-refundable except in the following cases:

  • A duplicate or accidental charge caused by a technical error on our side.
  • A clear billing error attributable to Kiraaz.
  • The Service being completely unavailable for more than 7 consecutive days due to issues on our infrastructure.

You may cancel auto-renewal at any time from your account settings. Cancellation takes effect at the end of the current billing cycle — your access continues until that date, and no partial refund is issued for unused time within the cycle.

2.3 Annual Plans

If you cancel an annual plan after the 14-day money-back window:

  • You will retain access until the end of the paid period.
  • No prorated refund will be issued for the unused months.

If you wish to downgrade from an annual plan to monthly, the change takes effect at the next renewal.

3. Non-Refundable Items

The following are not eligible for refunds:

  • Add-on usage or one-time API quota top-ups that have already been consumed.
  • Subscription fees beyond the 14-day money-back window.
  • Charges incurred after a successful cancellation if the cancellation was processed in error by the user.
  • Accounts terminated by Kiraaz for violations of the Terms of Service.

4. How to Request a Refund

To request a refund:

  1. Email [email protected] from the email address linked to your Splitframe account.
  2. Include the following:
    • Your account email
    • The date of purchase
    • The reason for the refund request
  3. Allow up to 5 business days for us to review and respond to your request.

Approved refunds are processed within 7-10 business days and credited back to the original payment method. Processing times may vary depending on your bank or card issuer.

5. Chargebacks

If you dispute a charge directly with your bank or card issuer instead of contacting us first, your Splitframe account may be suspended or terminated immediately. We strongly encourage you to contact our support team first so we can resolve the issue together.

6. Service Disruptions

If the Service is unavailable due to issues on our side for more than 7 consecutive days within a single billing cycle, we will offer you the option of:

  • A prorated refund for the affected period, or
  • A service credit equivalent to the downtime, applied to your next renewal.

This does not apply to downtime caused by:

  • Scheduled maintenance announced in advance.
  • Outages of third-party services we depend on (YouTube API, Google OAuth, etc.).
  • Internet connectivity issues on your side.
  • Force majeure events.

7. Changes to This Policy

We may update this Refund Policy from time to time. The "Last updated" date at the top will reflect the most recent revision. Continued use of the Service after a policy update constitutes acceptance of the new terms. Material changes will be notified to active subscribers via email.

8. Contact

For any questions about this policy or to request a refund:

Email: [email protected]

We aim to respond to all refund inquiries within 2 business days.